“My wife and I set up a mutual aid group in our apartment building. We left notes on paper outside everyone's doorway saying, "If you need help, contact our group at this email address or this phone number." And I got a call the next weekend from an elderly neighbor saying "I'm so glad you have a phone number with a 415 area code, because I don't have a computer or a mobile phone, just a landline that can only call numbers in San Francisco." This would never have occurred to me because I have a huge blind spot regarding what technologies are accessible to elderly people, the very demographic we wanted to help the most! So accessibility matters, and we run a large risk in not delivering life-saving solutions unless we keep our end users' accessibility needs in mind.” - Raphael Lee